DELIVERY & RETURNS
SHIPPING POLICY
At ZELUMI, we work to ensure your orders are processed and delivered with security, efficiency, and transparency.
Processing Time
Orders are processed within 1 to 3 working days after payment confirmation.
Delivery Time
Delivery times may vary depending on your location and will be provided at checkout.
Order Tracking
Once your order has been dispatched, you will receive a tracking number to follow your delivery in real time.
Possible Delays
Delays may occasionally occur due to external factors such as courier logistics or high-demand periods.
RETURNS & EXCHANGES POLICY
We want you to be completely satisfied with your purchase. If not, we are here to help.
Returns & Exchanges Period
You may request a return or exchange within 7 days of receiving your order.
Product Conditions
Items must be unused, in perfect condition, and in their original packaging.
Request Process
To start a return or exchange, please contact our customer service team with your order number and reason for the request.
Refunds
Once approved, refunds will be processed according to the original payment method.
Defective Products
If your product is faulty, please contact us immediately so we can resolve the issue as quickly as possible.
ZELUMI – Committed to your satisfaction in every detail.